Terms & Conditions
1. Working time and charges.
There is an initial charge, which also covers the first hour on site. This allows for either the completion of minor work, or, in respect of major work, a visual inspection of the existing installation and a record to be made of the proposed work. Subsequent working hours are charged at an hourly rate unless, following the first site visit, a fixed rate charge for the job has been agreed by both parties.
Normal working hours are 8am to 6pm Monday – Saturday. During these hours the hourly rate is £25, and initial charge £35.
Between the hours of 6am to 8am, and 6pm to midnight, Monday to Saturday the hourly rate is £30, and initial charge £45.
Out of hours charges apply during bank holidays, and all hours outside of periods outlined above. During these times the initial charge is £60, and hourly rate £40.
We are not a vat registered company so vat is not added to the bill.
All hourly rates exclude the cost of materials, parking fees and road/ferry tolls. Jobs will be charged from the time the engineer arrives on site until the time he leaves the site.
While Manchester Electrical Services & Inspections carries normal stock and sundry items expected of an electrician, and other non-stock items can be pre-ordered, should physical sourcing/collection of special materials/items outside of this range become necessary, this time will be charged as part of our hourly rates.
2. Customer Requirements
Commencement of work: Every effort will be made to meet the requirements of the customer but no absolute guarantee can be given of the date of commencement or completion of work. Manchester Electrical Services & Inspections accepts no responsibility for any delay in the execution of work or inconvenience caused due to non-delivery or shortage of materials or other causes beyond the control of Manchester Electrical Services & Inspections.
Fittings: Position of fittings, lighting points, switches etc if not provided for in the quotation or an associated drawing are to be determined and agreed before work is commenced and any changes required therein shall be notified by the customer to Manchester Electrical Services & Inspections in writing in sufficient time not to impede the progress of the work. Any extra work necessary to meet such changes will be chargeable to the customer in addition to the quoted price.
Tests: Installation work will be tested during progress, and also upon completion for insulation resistance, earthing and continuity. These tests comply with the current edition of the IEE Regulations for the Electrical Equipment of Buildings. Any other tests required by the customer will be charged for as an extra to the quoted price unless such tests are definitely specified and included in the quotation
3. Making Good etc.
Although every care and attention will be taken by Manchester Electrical Services & Inspections whilst carrying out work on-site, we do not accept responsibility, or remain liable, for damage to plaster work, decorations, wallpaper, carpets, flooring or any other on-site structural feature. Inspection and access holes, the cutting of wiring channels, drilling and other works made to accommodate installations will be made good to the best of our ability, but we are not carpenters, plasters, carpet layers etc. Customers should be aware of this and make their own arrangements to return the property to a permanently finished and decorated state.
The customer shall be responsible for securing any necessary consents, easements or wayleaves, and for any reinstatements of disturbed ground in the case of extensions to underground distributing lines, which are within the customers own property or on privately owned property over which the customer has rights, access or a tenancy.
Any license, permit or other authority necessary for any execution of the work shall be obtained by the customer.
Delivering good customer service is a core business value. Much of our work comes from word of mouth recommendations and protecting our reputation depends on us delivering against our promise.
Guarantees on electrical work
- We provide a full 12 month guarantee on all our work
- All materials and products are covered by full manufacturers’ warranties
- We will take up any complaint relating to materials or products with the manufacturer on your behalf
- Any defect arising from faulty installation or repair work, within the 12 month guarantee period, will be treated as a priority and will be put right at no extra cost to you.
As a member of the NICEIC, all of our work is covered by their Platinum Promise which is their commitment to our customers to make sure that installation work is safe and meets the required regulations.
Our work is inspected annually by NICEIC to maintain our Part P Approved Contractor status. Please note that we are registered with the NICEIC under our main business name of ‘Manchester Electrical Inspections’ and can be found on the NICEIC register by visiting their ‘Find a Contractor‘ search facility and typing in the company name Manchester Electrical Inspections to search their register of approved contractors.
7. Terms of Payment
Instructions for work in any property shall be made only by those legally entitled to instruct work to be carried out on the property in question, and the same party shall be liable for all charges. Third party instructions must be accompanied by full written authority from the legal owner of the property.
Payment for work where the total value is less than £500 shall be subject to invoice upon completion of the work and all invoices are payable upon completion. Payment for jobs where the total value of the work is between £500 and £2500 shall be by three stages, unless alternative arrangements are agreed in writing beforehand. The first payment shall be made prior to commencement of the work and shall consist of 30% of the value of the job. The second payment [40%] shall be made by the customer when the work is at the half way stage, with the balance to be paid when the work is completed. Payment shall become due on demand unless otherwise agreed. Failure to pay will incur an interest charge of 2% per month until full payment is received.
For larger contracts, an agreed series of progress payments can be negotiated.
Our accepted methods of payment are:
- Cash – on the day of the appointment
- Credit / Debit card – on the day of the appointment. All of our electricians carry mobile card payment readers for your convenience.
- Bank transfer – details will be given on request at the time of appointment booking and all payments must be made / cleared on completion of the works.
- Paypal – pay securely online with a debit or credit card. PayPal payments can be made by clicking on the ‘PAY AN INVOICE’ link in the menu / navigation of our website. All PayPal payments must be made / cleared on completion of the works.
In line with many other businesses, since the abolition of the cheque guarantee scheme we NO LONGER accept cheques. We apologise for any inconvenience that this may cause.
Please note: All services must be paid for prior to, or on completion of the works being carried out. It is company policy not to provide the completed certification relevant to your service until full payment has been received.
8. Extra Cost
In the event of expenses arising due to suspension or cancellation of work at the request of the customer, or lack of access, instruction or other on-site delay caused by matters beyond the control of Manchester Electrical Services & Inspections, such expenses thereby incurred shall, at the discretion of Manchester Electrical Services & Inspections, be chargeable to the customer.